Management Skills Development Program :Systematic Problem Solving – The Key to Successful Management
2nd Edition
Program Overview
Details: This program is aimed at developing management skills and systematic problem-solving processes, crucial for achieving success in management. It includes seminars, lectures, and collaborative discussions.
Expected Benefits:
- Enhanced work efficiency and responsibility, leading to more effective organizational operations.
- Development of skills that improve team and individual capabilities in analyzing and solving problems.
- Increased job satisfaction and trust through adherence to principles, fostering a trustworthy environment based on responsibility.
Key Learning Points:
- Understanding our job responsibilities.
- Identifying management processes that help achieve job objectives.
- The relationship between problems and job responsibilities.
- The difference between management and technical problems.
- Strategies for analyzing root causes of problems.
- Approaches for setting countermeasures.
- Conducting lessons learned from problem-solving.
Learning Topics:
- Defining responsibilities in our job roles.
- Products – Processes – Tasks
- Objectives – Goals – Targets – KPIs
- Management Process (PDCA)
- Identifying problems related to job responsibilities.
- Defining problems and their types
- Management and technical problems
- Analyzing problem causes.
- Initial cause analysis through difference analysis
- Root cause analysis
- Problem-solving process (PDCA)
- Setting countermeasures
- Learning processes and problem-solving.
- Inductive learning based on learners’ experiences to derive principles, processes, and systematic problem-solving methods.
English 
Thai